TERMS AND CONDITIONS


1. GENERAL ASPECTS

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as "you") with English Home SRL, hereinafter referred to as "EHR", "new" or "us", on the English Home website, on the site- mobile web, or on a mobile application or by phone (collectively referred to as "englishhome.com.ro").

By using englishhome.ro and/or placing an order, you agree to be bound by the terms and conditions presented here ("Terms"). Please ensure you have read and understood the Terms before placing your order.

Only persons 18 years of age or older, who are not under guardianship and do not act on behalf of a company, with a delivery address in Romania can place an order.

The inclusion of any products or services on the englishhome.ro website at any given time does not imply or guarantee that these products or services will be available at any time. We reserve the right to withdraw any product at any time.

We reserve the right to change these Terms from time to time without prior notice. The version of the Terms that will apply to your order will be the one on englishhome.ro from the moment the order is placed.

EHR wants to provide the best online experience possible. To do this it is necessary to ensure that our services work around the clock. You understand and agree not to (i) post, transmit, redistribute, upload or promote any communication or content that could harm or adversely affect our business, products or services; (ii) act in a manner or use any device that restricts, affects, interferes or prevents any other user from using or enjoying the englishhome.ro website or that impacts the security of the website or (iii) use any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the Site or to copy content on the site. We reserve the right to immediately block access to the site and terminate the account of any user who violates this provision or any other provision of these terms and conditions.

2. PRICES AND DELIVERY COSTS

The prices displayed on the englishhome.ro website include the legal value added tax, but do not include a delivery fee.

The delivery fee for each order will be the same regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the checkout process. Our standard delivery charge is ... ... If we are unable to deliver the entire order and need to make multiple deliveries, there will be no additional charge for subsequent deliveries. In-store, catalog and online prices may vary.

3. PLACING THE ORDER/CONCLUSION OF THE CONTRACT

Ordering options are available via the englishhome.ro website or by phone. Please visit our customer section for more information.

After you have placed your order, if you have provided us with your email address, you will receive a confirmation email. If for any reason we are unable to fulfill your order, we will let you know as soon as possible. If we have already received payment for such an order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are required, an EHR representative will contact you to arrange the refund.

4. DELIVERY

EHR acts with utmost diligence in accepting and processing orders and will endeavor to deliver your order to an address in Romania, in accordance with the delivery option selected. Unfortunately we do not deliver to any other countries.

EHR attempts to ship orders as quickly as possible and in the order in which they are placed. We aim to deliver within 3 to 5 days of confirming an order, unless otherwise agreed. Although we aim to deliver within the time frame communicated, delivery may take longer due to unexpected events. In the unlikely event that the delivery time exceeds 30 days, you can cancel the order.

Before placing the order, you will be informed of the expected delivery dates. After you have placed your order, if you have provided us with your email address, you will receive an email confirmation with the expected delivery dates.

If your order does not arrive by the scheduled date, please contact Customer Service.

5. ORDER CANCELLATION

You can cancel or return the order from the date of placing the order and up to 28 days after receiving the ordered items. If you have been charged for items, you will receive a refund that will include standard EHR delivery charges. If you choose to keep certain items and only partially cancel your order, the shipping cost will not be refunded.

If you wish to cancel or return your order, please notify us in writing, either by post, preferably using the pre-printed return form in your package, or by emailing EHR Customer Service and return the items to us , as set out in section 6 (Returns) below within the 28 day period set out in section 5.1 above. We will issue a refund using, as far as possible, the same method used to make payment (or, if the items have not yet been paid for, your account balance will reflect the return of the items) as soon as possible and no later than 14 days from on receipt of your cancellation notice, provided we receive the items. Another payment method may be used for the refund, provided you agree to such a change; in any case, this will not incur any additional charge.

If the item you received is defective, please notify EHR promptly and return the item in accordance with section 6 (Returns) below. EHR will provide a full refund for any products deemed defective. The provisions set forth herein do not limit any applicable statutory rights.

6. RETURNS

EHR guarantees a full refund for items returned in accordance with section 5 (Order cancellation), provided that all items are returned in the same condition as when you received them. This means that the items should not have been damaged, soiled, washed, altered or worn (other than by trying the item on) and that any markings or tags should be intact.

All our parcels contain a pre-printed returns form which you can use if you decide to return any item.

7. PAYMENT METHODS

You can pay for your products in various ways as set out below.

Payment before or at the time of delivery

Credit card or debit card

You can enter your payment details when placing your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will be immediately reserved on your card, but will not be charged until the goods are dispatched. EHR reserves the right to verify the validity of the credit or debit card, its credit status in relation to the value of the order and whether the buyer's address details are correct. We may decline orders depending on the outcome of these checks.

Cash

You can choose to pay in full or in part for an order placed on our website, in cash on delivery.

Other You will receive the invoice provided by law in the shipping confirmation email.

 

8. OUR LIABILITY

Nothing in these Terms excludes or limits EHR's liability for any matter for which it would be unlawful for us to limit or exclude our liability.

EHR accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for misrepresentations by us or our employees or agents. If we breach these Terms, we will only be liable for losses that are a reasonably foreseeable consequence of such breach.

EHR is not responsible for indirect losses that are a secondary effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to perform any of the other obligations set out in these Terms, if such failure is due to an event that is beyond our reasonable control, including but not limited to fire, flood, storm, riots, civil disturbances, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on englishhome.ro will be limited to the total price of your order.

If you have a problem with a product you bought from EHR Online and you were unable to resolve your complaint with EHR, then you can submit your complaint to the EU online dispute resolution platform ("ODR Platform").

The ODR platform gives consumers and traders in the EU the opportunity to try to reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be an interactive and user-friendly website, available in all official EU languages ​​and free of charge. Using the ODR platform, the consumer and trader can find a dispute resolution body and then go through the process of finding a solution to the consumer's complaint. The ODR platform is available here: http://ec.europa.eu/odr.

9. COLORS AND MEASURES

We make every reasonable effort to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer and we cannot guarantee that your computer will accurately display such colors.

The measurements of an item offered for sale on englishhome.ro are only approximate values ​​to give you a better understanding of the model or that specific item and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.

10. WARRANTIES

If there are defects in the purchased goods, EHR complies with all legal regulations regarding guarantees. If you have a complaint about obvious material or manufacturing defects in the goods we have supplied, including damage in transit, please let us know by returning the goods to us without delay using the pre-printed returns form.

11. ASSIGNMENTS

EHR reserves the right to assign or promise to third parties any claim for payment arising in connection with the delivery of goods.

12. CONFLICTS

If any part of these terms is rejected or held to be ineffective by any court or regulatory authority, the other terms will continue to apply.

13. OWNERSHIP OF INTELLECTUAL RIGHTS

All intellectual property rights, such as trademarks and copyrights on englishhome.ro, remain with English Home SRL and its legal successors or licensors. Any use of the englishhome.ro website or its content, including copying or storing such content in whole or in part, other than for your own personal, non-commercial use, is prohibited without EHR's permission.

14. IDENTIFICATION DATA OF THE COMPANY

English Home SRL

Bucharest, Blvd. Timisoara, no. 26, sector 6, commercial space no. G20, Plaza Romania

J40/6839/10.06.2014, CUI RO33259975

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